Customer Payments

Customer payments record every transfer of money you receive from a customer. Each payment is linked to a booking and can be allocated against one or more customer documents (invoices). The first payment on a booking automatically advances its status to Confirmed.

The customer payments list

Columns:

• Reference: Unique payment number.
• Booking and customer.
• Amount and currency.
• Payment date.
• Payment method: Bank transfer, card, cash, cheque, or a custom method.
• Bank account the funds landed in.
• Allocation status: Fully Allocated, Partially Allocated, or Unallocated.

Filters

By booking, customer, currency, date range, method, bank account, and allocation status.

Recording a payment

From Finance → Customer Payments → New or from a booking's Finance tab. Capture:

• Booking: Drives customer and currency defaults.
• Amount and currency.
• Payment date.
• Payment method.
• Bank account: Which of your bank accounts received the money.
• Allocation: Optionally allocate the payment across one or more customer documents (e.g. partial allocation across two invoices).
• Notes.
• Reference / external transaction ID.

Once saved, the allocated invoices update their paid status.

Refunds

Refund a payment by recording a negative payment, or by issuing a credit note. The choice depends on whether the money has physically been returned.

Aging

Outstanding customer balances are summarised in the Customer Aging Report.

Permissions

Recording and editing payments requires finance permissions. Read-only users can see payments but cannot create or modify them.