Communications Report

The Communications report quantifies your team's outbound and inbound communications: how many emails are being sent, by whom, how quickly the team replies, and how messages are distributed across bookings.

Metrics

• Sent volume by channel and team member.
• Received volume.
• Average response time: time from receiving a message to replying.
• Per-booking volume: average messages per booking.
• Template usage: which email templates are most used.

Filters

• Date range.
• Channel: email, SMS, in-app.
• Team member.

Use cases

• Spot bookings with unusually low or high communication volume (possible neglect or escalation).
• Compare response times across the team to keep service consistent.
• Measure adoption of email templates after rolling out new ones.